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Services
Americans with Disabilities Act
Stagecoach routes along the corridors of Routes 12, 14, 66, 107, and 100, comply with the Americans with Disabilities Act and will provide service within one quarter of a mile from the traveled route along these corridors. Arrangments can be made for a pick-up or drop-off, within a quarter of a mile along these corridors, by calling the Stagecoach, 24 hours in advance, at 1-(800)-427-3553 or 1-(802)-728-3773.
Commuter Routes
Open to the general public and operate along main travel corridors with a set schedule during AM/PM commute times. These routes are:
- 89er: Exit 4 on I-89, then to Randolph village, Bethel village, and Exit 2, to VA Hospital in White River Jct., Dartmouth Hitchcock Medical Center in
Lebanon, NH, and Dartmouth College in Hanover, NH (Monday through Friday).
- River Route: Wells River, through Newbury, Bradford, Fairlee, and Exit 14 (Thetford) park & ride on I-91, to Hanover, DHMC and White River
Jct. (Monday through Friday).
More information about these routes is available in the Routes & Schedules section of this web site.
Deviated Fixed Routes
Comply with the Americans with Disabilities Act and will provide service within one quarter of a mile from the travel corridor (Routes 100, 107, 12, and 14). Arrangements can be made for a pick-up or drop-off, within a quarter of a mile of the routes by calling the Stagecoach, 24 hours in advance, at 1-(800)-427-3553 or 1-(802)-728-3773.
- Hancock, through Rochester, Stockbridge, and Bethel (with a connection from Randolph), to West Lebanon (2nd Friday of the month).
- Randolph, through Bethel and South Royalton to West Lebanon (every Saturday).
- Hancock, through Rochester, Stockbridge, and Bethel to Randolph (every Friday, except 2nd Friday).
- Randolph Village “Maxi-taxi”, door-to-door pick-up within Village and contiguous area (Monday through Friday)
- Randolph, through Bethel, Stockbridge, and Rochester / Hancock, to Rutland (4th Wednesday of the month)
Medicaid Medical Transportation
For eligible persons, Medicaid will pay the cost of transportation to necessary medical services when, generally, there is not transportation available in the household. Prescription pick-up may also be arranged.
Medicaid transportation is limited to medical services available at the closest location. Transportation to medical services (except for Dartmouth Hitchcock Medical Center) beyond 30 miles from your residence, requires a prior authorization from your primary care physician. Medicaid will not pay for any trips or additional stops beyond the most direct route to the intended medical service.
Medicaid requires that all trips be prior authorized by contacting Stagecoach. This can be done by calling the Ride Coordinators at 728-3773 or 800-427-3553. They will need to go over Medicaid enrollment information with you, such as address, social security number, eligibility, trip time, date, and destination.
For trips that meet Medicaid eligibility requirements (i.e. person has Medicaid on the trip date, trip is prior authorized; trip is to the closest facility, etc.) Stagecoach will make the trip arrangements. This may include placing the trip on an existing public transportation route, using a volunteer driver, or scheduling a taxi. Medicaid directs Stagecoach to arrange each trip using the most suitable, cost effective mode.
It is helpful if you can contact us regarding a trip several days in advance. Our ability to schedule a trip often depends on the availability of volunteer drivers and taxis. The greater the notice, the better the chance of getting your trip arranged.
Private Pay
If you would like a ride that is not eligible for payment through Medicaid or Ticket to Ride funding, you may still have Stagecoach arrange the trip. Following delivery of a private payment trip, Stagecoach will send you a bill for the cost of the trip, indicating the provider’s charge (i.e. taxi fare or volunteer driver miles) and an administrative charge for arranging the trip.
Senior Citizen Transportation
Medical and Essential Services Transportation -
Transportation
for senior citizens to medical appointments, shopping, and essential
services may be made by contacting the Stagecoach at 728-3773 or
1-800-427-3773.
These rides will be arranged by using an existing Stagecoach route
or a Volunteer Driver.
Medical, shopping and essential service
transportation is paid for, to the extent funding is available through the Ticket to Ride Program, which is funded by
a grant from the
Vermont Agency of Transportation.
A donation of 20% of the cost of the trip will be requested
of the person receiving the ride.
Arranged through the Stagecoach, Ticket to Ride helps pay up to 80% of the cost of rides for senior citizens (60+) and persons with disabilities when there is not available transportation in the household or the person requesting the trips is unable to drive on the day of the trip. Ticket to Ride is available for a broad array of purposes, such as medical services, shopping, errands, and social purposes. The person receiving the ride will be requested to pay 20% of the cost of the trip.
On an annual cycle, between July 1st and June 30th, an individual may receive up to a total of $500 worth of rides, $750 for a two person household, and $1,000 for a person transported in a wheelchair, conditioned upon the availability of funds in the Ticket to Ride Program.
For critical care transportation such as dialysis or cancer treatment there is no individual annual funding limitation. However, all transportation provided
through Ticket to Ride is conditional upon the availability of funds in the program.
Ticket to Ride will not pay for rides to airports, train / bus stations, or out of state locations, except Dartmouth-Hitchcock Medical Center in Lebanon, NH
or shopping in West Lebanon, NH.
Rides to Senior Centers - Area senior centers provide mid-day meals,
social opportunities, and essential services or persons 60 years
of age and older. Delivery of meals to people who cannot get out
may also be arranged.
The Stagecoach provides rides to area senior centers on the following
schedule:
- Randolph Area Senior Center (728-9324)
Monday, Tuesday,
Wednesday, and Thursday
- South Royalton Senior Center (763-7386)
Tuesday and Thursday
Chelsea Senior Center (685-2290)
Monday and Friday
- Quintown (Hancock, 767-3763) Senior Center
Monday, Wednesday,
and Friday
- Orange East (Bradford, 222-4782) Senior Center
Monday,
Wednesday, and Friday
-
Thompson (Woodstock, 4573277) Senior Center
Two Wednesdays
of the month for shopping
Senior center rides should be requested by calling
the center at the phone number indicated.
There is no charge for riding the Stagecoach to a senior
center. However, the senior center may request a donation
towards transportation.
How Do I Arrange a Trip?
The Ride Coordinators will be happy to speak with you regarding your trip need, if there is an appropriate category of funding for your ride, and any questions you have. If you have special needs, please contact our office so we can understand how best to assist you. To arrange a ride, call the Stagecoach at (802)-728-3773 or (800)-427-3553. All vehicles owned by Stagecoach are equipped with wheelchair lifts. If you require use of the lift, our drivers will assist you.
Volunteer Driver Program
The Stagecoach Volunteer Driver Program is a way to help within our communities by volunteering a bit of your time.
Volunteers provide rides to help those in need of transportation to reach medical appointments or essential services. Destinations can include DHMC, Gifford Hospital in Randolph, and social service offices in White River Jct.
Volunteer Drivers use their own vehicles and are reimbursed for their travel expenses at the current IRS allowed rate. The hours are flexible and the choice to accept a trip is always up to the volunteer.
If helping in the community this way might be of interest, please take a moment to contact the Stagecoach Ride Coordinator at 728-3773. Give someone a lift by giving a ride.
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